General Terms

If a consumer purchases goods or services through the website, such mutual agreement shall be considered a distance contract and shall be subject to the legal regulations of the Republic of Latvia governing distance contracts, including but not limited to the Consumer Rights Protection Law of the Republic of Latvia, the Cabinet of Ministers Regulations on Distance Contracts, and other applicable legal acts of the Republic of Latvia.

The minimum order value in the LV Timber online store is €300.00 (excluding VAT). Orders below this amount cannot be placed.

Buyer’s Rights

  1. The Buyer has the right to purchase goods in the online store in accordance with the procedure set out in these Terms.
  2. The Buyer – a consumer (private individual) – has the right to exercise the right of withdrawal and withdraw from the distance contract within 14 (fourteen) days from the date of receiving the goods, without giving any reason.
  3. To exercise the right of withdrawal, the Buyer must contact the Seller by sending a clear statement of the decision to withdraw from the purchase (for example, by e-mail).
  4. The Buyer must return the goods to the Seller no later than 14 (fourteen) days after sending the notice of withdrawal.
  5. The right of withdrawal applies only to consumers (private individuals) and does not apply to legal entities (companies).
  6. The Buyer may also agree with the Seller on the exchange or return of goods in other cases by contacting the Seller.
  7. The Buyer also has other rights provided for in these Terms, the Privacy Policy, and the laws and regulations of the Republic of Latvia.

Buyer’s Obligations

  1. The Buyer undertakes to comply with these Terms, the Privacy Policy, as well as other rules published on the website, and not to violate the laws and regulations of the Republic of Latvia.
  2. The Buyer undertakes to provide true and accurate information when placing an order.
  3. The Buyer undertakes to pay for the ordered goods and accept them in accordance with the procedure specified in these Terms.
  4. If the information provided in the order changes, the Buyer undertakes to immediately inform the Seller.

Seller’s Rights

  1. The Seller has the right to cancel the Buyer’s order without prior notice if the Buyer fails to pay for the ordered goods within 3 (three) business days.
  2. If the Seller has any doubts or requires clarification regarding the information provided in the order, the Seller has the right to contact the Buyer using the contact details provided in the order. In such a case, the delivery period shall start from the day when the required information has been clarified.
  3. The Seller has the right to cancel the order if:
    • the Seller is unable to contact the Buyer within 3 (three) business days after the order is placed; or
    • the Buyer fails to provide the information requested by the Seller within the specified time.
  4. The Seller has the right to divide the Buyer’s order into several separate orders if necessary for order fulfilment. In such a case, additional service costs (for example, delivery or other services) may be calculated separately for each order.
  5. The Seller also has other rights provided for in these Terms, the Privacy Policy, and the laws and regulations of the Republic of Latvia.

Seller’s Obligations

  1. The Seller undertakes to fulfil the Buyer’s orders in accordance with the procedure set out in these Terms.
  2. The Seller undertakes to provide the Buyer with clear, truthful, and understandable information about the goods offered and the purchase conditions in accordance with the laws and regulations of the Republic of Latvia.
  3. The Seller undertakes to protect the Buyer’s personal data and process it only in accordance with the Privacy Policy and the applicable laws and regulations of the European Union and the Republic of Latvia.
  4. The Seller undertakes to comply with other obligations imposed by these Terms and the laws and regulations of the Republic of Latvia.